Returns
We strive to ensure your complete satisfaction when shopping
with ORBIS.
We accept cancellations only on orders that have not yet been dispatched from our warehouse. Please note that once your order has left the warehouse, we are unable to cancel it. However, you may request to return the product(s) if you deem them to be unsatisfactory upon receiving them.
You may request for return of purchased product(s)
at any time within 14 days from the
date of receipt of the product(s). Orders made online are not applicable for return and refund at physical stores and counters. With respect to return-related matters, should any conflict arise between relevant laws and regulations and these terms and conditions, the relevant laws and regulations shall prevail over the terms and conditions suggested by ORBIS.
To perform a return, please follow the steps below:
1. Download the Return Form here.
2. Complete the Return Form and email it to the customer service department of our e-fulfilment partner at help@anchanto.com
Please be advised that the return
product(s) must meet the following return requirements before the return is
accepted and the refund is processed:
- Product(s) should
be returned to us within 14 days from the date receiving your order.
- Items purchased as part of a promotional set or a multi-item
pack should be returned as a whole set.
- Any Gift(s) with Purchase should also be returned if it is
included in the purchase.
- Shipping costs are non-refundable.
If
you require further assistance, kindly contact the following:
|
Phone |
Email |
Cancellations and Returns |
(65) 6508 7863 from 9:00am - 5:00pm, Mon - Fri (excluding public holidays) |
help@anchanto.com |
Refunds |
(65) 6593 9264 from 9:00am - 5:00pm, Mon - Fri (excluding public holidays) |
shoponline@orbis.com.sg |